Faq

COVID-19 RESTRICTIONS

In accordance with government directives, since December 24, 2021, our performance hall remains close. The restrictions below will be in effect again when the government allows our establishment to open.

 

The health of our spectators is at the heart of our concerns. We ensure compliance with all the measures in force at each event organized at the Théâtre Paradoxe. We recognize the positive effects of the arts on the well-being of individuals and communities, even more in these times of great upheaval.

DO YOU NEED TO HAVE YOUR VACCINE PASSPORT TO ENTER THE PARADOX THEATER?

WHAT IDENTITY DOCUMENTS ARE ACCEPTED FOR PERSONS TRAVELING IN QUEBEC

WHAT ARE THE HEALTH MEASURES IMPLEMENTED AT THE PARADOX THEATER

  • All spectators aged 13 and over must have a vaccination passport that they must present at the entrance to the room, along with an identity document.

  • All spectators aged 10 and over must wear a face cover at all times upon arrival at the Theater complex: throughout the duration of the show and when traveling; 

  • The face cover is highly recommended for children 2 to 9 years old;

  • Hand disinfection stations have been installed in several places of the Paradoxe theater

  • One-way routes have been created;

  • Strict disinfection measures have been put in place and the frequency of cleaning toilets, tables, doorknobs and other sensitive surfaces has been increased;

  • A display reminding the various instructions to be observed has been put in place;

  • People with symptoms of COVID-19 will not be able to attend shows.

WHAT HAPPENS IF A SHOW IS POSTPONED OR CANCELED?

To the extent that a show is canceled, your tickets will be refunded. If a show is postponed, your tickets will be honored on the new date. 

GENERAL INFORMATIONS

SHOULD YOU HAVE 18 YEARS TO ENTER THE PARADOX THEATER?

The Paradoxe Theater holds an amphitheater license and not a bar. As a result, minors are allowed inside the room unless otherwise specified by the shows. Identity cards may be required by our staff for the purchase of alcohol and any minor who will be surprised to consume alcohol will be expelled automatically from the theater.

IS THE ROOM SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

The Paradoxe Theater holds an amphitheater license and not a bar. As a result, minors are allowed inside the room unless otherwise specified by the shows. Identity cards may be required by our staff for the purchase of alcohol and any minor who will be surprised to consume alcohol will be expelled automatically from the theater.

IS THE COAT CHECK MANDATORY?

Yes, the coat check is mandatory for security reasons in the event of an emergency evacuation.

LOST OBJECTS

In case of lost objects during an event, please contact the reception of Théâtre Paradoxe : 514-931-5204 ext 201 or write to us on our Facebook page, make sure to describe the lost object and leave us your contact information so we can follow up with you as soon as possible.

DO YOU ACCEPT DEBIT AND CREDIT CARDS?

Yes, we accept credit and debit cards at the bar as well as at the ticket office (except Amex).

WHERE CAN I PARK AROUND THÉÂTRE PARADOXE

There is only street parking. It is quite easy to park around the Theater (residential area)

HOW CAN I GET TO THÉÂTRE PARADOXE BY PUBLIC TRANSPORTATION?

The nearest metro station is Monk (12 minutes walking distance).. You can also get here by taking buses 36 and 37. The Theater is also located in the Communauto and Car2Go zones

WHAT CAN I DO IF I WANT TO RENT THE VENUE?

You can fill the online form on the website: https://www.theatreparadoxe.com/reservation or contact Annabelle Simon asimon@theatreparadoxe.com

Tickets Office

HOW CAN I BUY TICKETS?

The ticket office is open 1 hour before the start of the show. You can reach the ticket office at any time by telephone at 514-931-5204 ext. 201

WHAT TIME SHOULD I ARRIVE FOR A SHOW?

The doors of the Theater open one hour before the start of the show. In order not to delay the start of the show we ask you to arrive at least half an hour before

WHAT IS THE PROCEDURE TO BE FOLLOWED IN THE EVENT OF LOSS OF TICKETS?

If the tickets were purchased by phone, online or at the theater box office, you must contact our ticket office at 514 931-5204 ext. 201. Reprint fees may apply.